SHIPPING INFO

Please allow 2 business days for orders to be processed. If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Once your order has been shipped you will receive an email to confirm the expected delivery date as well as a link to track your order. 

We deliver domestically using Australia Post from QLD. Please allow 2-7 business days from dispatch for metro areas. For regional areas, please allow for a delivery timeframe of anywhere between 3-14 days. 

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Can I change my shipping address?

All requests for updates or adjustments to shipping addresses must be made within 24 hours of placing your order. *If your order can not be delivered to you due to an inaccurate shipping address, we're not liable for any lost or stolen parcels.

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Does Noah Coast ship to PO boxes?

Yes, Noah Coast ship orders to PO boxes.

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I have only received a portion of my order, when is the rest scheduled to arrive?

When only part of your order is available we will ship the items that are in stock and cancel the out of stock items. In this instance, an email confirmation will be sent and a refund will be issued to the original form of payment for the items that are unavailable.

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How much is shipping?

Orders under $140 are a flat rate charge of $10 Australia-wide. Orders over $140 are free.

Express shipping within Australia is $20.

*Shipping OS is via DHL and is based on weight. 

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Do I have to pay customs and duties if shipping to NZ?

You may be required to pay customs and duties on orders over certain thresholds.

Any associated fees are charged once the parcel reaches the destination country. Charges must be paid by the recipient of the parcel. We have no control over these charges and Noah Coast cannot be held responsible for any additional charges.

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28 DAY RETURNS

We hope you love everything that you order from us, but if something isn’t quite right you have 28 days from the day you receive your parcel to return the item to us.

We just ask you return garments in the condition they were sent to you: 

• Unworn

• Unwashed

• No odours or marks

• Original tags attached

• In its original packaging 

If an item does not satisfy the above requirements it will be returned to you at your cost.

Please include a copy of the original invoice, if you cannot locate this a note or email chain copy explaining what you would like is sufficient. It's also imperative you make mention of your order number, name or email the order was placed under - otherwise we may not be able to locate the order in our system.

*Please consider insured postage and tracking as Noah Coast is not liable for lost return parcels.

 

RETURNS PROCESS:

• Email us at noahcoast1964@gmail.com

• Enter your order number and email address to start

• Follow the instructions and select the items you want to return

• Once your request is approved, you will get a confirmation email with shipping guidelines

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RETURNABLE CATEGORIES:

Full-priced items can be returned for an online credit (valid for 1 year), an exchange (where product is available) or a full refund of the item(s) excluding shipping costs.

Sale, discounted & promotional items including flash sale styles can be returned for an online credit (valid 1 year) or an exchange where product is available only if due to change of mind or incorrectly ordered size.

Exchanges are only offered on faulty items. In lieu of exchange, we offer either the choice of a gift card credit, or a refund. 

Faulty: We ask that a photo of the faulty garment is provided via email along with your name, order number and date of purchase so that we may pass this on to and discuss with our in-house production team.

If the garment is deemed faulty, return freight and replacements (if in stock) will be handled at our expense, or a refund applied. Partial refunds are also an option to cover the cost of repair if you wish to keep the item.

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NON-RETURNABLE:

Sale, discounted & promotional items - refund for change of mind or incorrectly chosen size. All sale, clearance and promotional purchases are final and are not eligible for refund due to a change of mind or incorrectly selected size. We offer a credit. Please note all products have specific size guides, and fit guidelines within their descriptions. If unsure, do not hesitate to reach out to us.

ONCE WE RECEIVE YOUR RETURN

● Please follow your tracking details to monitor your return delivery to Noah Coast, as we are not liable should your parcel not arrive.

● Returns are processed within 5 business days of your return being received and are made in the form of the original payment or, exchange or online credit this is case/order dependent.

● If you are receiving an online credit, this credit will be made available to you in the form of a gift card. 

● If you paid via card, funds take 5-7 business days to securely process.

● You will receive a courtesy or automated email update from  Noah Coast  as soon as your refund has been initiated.

 

PROBLEMS OR QUESTIONS

Queries relating to the Returns Policy, or any problems or complaints may be directed email to: noahcoast1964@gmail.com

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Terms & Conditions

Noah Coast is owned and operated by FISH44 within Australia. ABN INSERT ABN

All content featured on this website remains the property of Noah Coast and cannot be copied or distributed without prior written consent from Noah Coast . All persons accessing this site agree to accept the terms and conditions and privacy policy.

These terms and conditions govern the use of this site and to purchase product/s from our online store. The placement of an order indicates your acceptance of these terms and conditions. Noah Coast reserves the right to make changes to this site and these terms and conditions at any time.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, just a confirmation that we have received it and that payment has been approved. Upon receipt of your order we will not accept any changes or decline your order for any reasons requested.

Our online concierge will send you a further email confirming shipment of your order. We reserve the right not to accept your order if we are unable to obtain authorisation for your payment and if we are out of stock of the product you have ordered.

We have the right to refuse acceptance of your order at our sole discretion. If we cancel your order you will receive an email from us outlining the reasons and a full refund will be issued within 48 hours of the cancellation.

 

PRIVACY POLICY

1. Personal information:

Noah Coast is committed to protecting the personal privacy of our site visitors and customers. We recognise that you have a right to control how your personal information is collected and used. Providing personal information is an act of trust and we take it seriously. Unless given consent to do otherwise, Noah Coast will only collect and use personal information as set out below.

2. Collecting personal information:

Noah Coast will not collect or monitor any personal information about you without your consent. The only personal information collected is what you have provided to us voluntarily.

3. Use of tracking technologies:

Noah Coast uses tracking technologies such as cookies to make the use of the website and services as convenient as possible. A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Noah Coast, by remembering your email address for you.

You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. The Noah Coast website will work with cookies disabled, but you will need to manually sign in each time you visit our website.

As you browse Noah Coast advertising cookies are also placed on your computer so that we can understand what you are interested in. Our display advertising partners, then enables us to present you with re-targeting advertising on other sites based on your previous interaction with Noah Coast .

The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of our partners’ targeted advertising.

4. Using and disclosing your personal information:

Personal Information is usually collected so that we can provide you with the goods that you want. We may also use your personal information for other reasons, including:

• Providing information to you on our newest products, promotions and news (unless you tell us not to and you can do this at any time); and

• Customer services activities after a sale has been

For the purpose described above, information may be shared with Noah Coast group companies either in Australia or overseas. Also, in order to operate the website, personal information may also be shared with a third-party service provider (like a courier company), a non-Company group company.

5. Access to your personal information: 

You have the right to review the information that may be recorded on Noah Coast Australia’s database. Information may be reviewed and corrected by contacting Noah Coast Australia via email: noahcoast1964@gmail.com

 

6. Noah Coast and links to other websites:

Noah Coast provides links to websites outside of the Noah Coast Australia website. These linked sites are not under the control of Noah Coast Australia, and Noah Coast Australia is not responsible for the conduct of companies linked to the Noah Coast Australia website, nor for the performance or otherwise of any content and/or software contained in such external websites.

7. Problems or queries:

Queries relating to the Privacy Policy, or any problems or complaints may be directed to our customer service team via email: noahcoast1964@gmail.com