noah coast fin / travel accessories / pencil case grey

We're sure you'll love everything that you order from us, but if something isn’t correct you have 28 days from the day you receive your parcel to return the item.

We ask you return garments in the condition they were sent to you: 

• Unworn

• Unwashed

• No odours or marks

• Original tags attached

• In its original packaging 

If an item does not satisfy the above requirements it will be returned to you at your cost.

Please include a copy of the original invoice, if you cannot locate this a note or email chain copy explaining what you would like is sufficient. It's also imperative you make mention of your order number, name or email the order was placed under - otherwise we may not be able to locate the order in our system.

*Please consider insured postage and tracking as Noah Coast is not liable for lost return parcels.

 

RETURNS PROCESS:

• Email us at noahcoast1964@gmail.com

• Enter your order number and email address to start

• Follow the instructions and select the items you want to return

• Once your request is approved, you will get a confirmation email with shipping guidelines

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RETURNABLE CATEGORIES:

Full-priced items can be returned for an online credit (valid for 1 year), an exchange (where product is available) or a full refund of the item(s) excluding shipping costs.

Sale, discounted & promotional items including flash sale styles can be returned for an online credit (valid 1 year) or an exchange where product is available only if due to change of mind or incorrectly ordered size.

Exchanges are only offered on faulty items. In lieu of exchange, we offer either the choice of a gift card credit, or a refund. 

Faulty: We ask that a photo of the faulty garment is provided via email along with your name, order number and date of purchase so that we may pass this on to and discuss with our in-house production team.

If the garment is deemed faulty, return freight and replacements (if in stock) will be handled at our expense, or a refund applied. Partial refunds are also an option to cover the cost of repair if you wish to keep the item.

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NON-RETURNABLE:

Sale, discounted & promotional items - refund for change of mind or incorrectly chosen size. All sale, clearance and promotional purchases are final and are not eligible for refund due to a change of mind or incorrectly selected size. We offer a credit. Please note all products have specific size guides, and fit guidelines within their descriptions. If unsure, do not hesitate to reach out to us.

Please allow 2 business days for orders to be processed. If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Once your order has been shipped you will receive an email to confirm the expected delivery date as well as a link to track your order. 

We deliver domestically using Australia Post from QLD. Please allow 2-7 business days from dispatch for metro areas. For regional areas, please allow for a delivery timeframe of anywhere between 3-14 days.